FAQ
We’ve answered some of the most common questions to make your shopping experience as easy as possible. If you need any further assistance, please don’t hesitate to contact our friendly team.
Orders
How do I place an order?
Simply browse our collections, choose your favourite items, select the correct size, add them to your basket, and proceed to our secure checkout.
Can I amend or cancel my order?
If your order hasn’t been processed, we’ll do our best to help. Please contact us as soon as possible via WhatsApp or email.
Will I receive an order confirmation?
Yes! Once your order has been placed successfully, you’ll receive a confirmation email with your order details.
Delivery
Where do you deliver?
We currently deliver throughout the United Kingdom.
How long does delivery take?
Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days (where available)
Please note that delivery times may vary during peak periods and bank holidays.
How much is delivery?
Delivery charges are calculated at checkout.
Can I track my order?
Absolutely! Once your order has been dispatched, you’ll receive a tracking link via email.
Products & Sizing
How do I know which size to choose?
Each product includes a detailed size guide to help you find the perfect fit. If you’re unsure, feel free to contact us before placing your order.
Are your clothes suitable for sensitive skin?
Yes. We carefully select soft, comfortable fabrics that are gentle on delicate baby skin.
Do you stock matching outfits for siblings?
Selected collections include matching outfits and coordinated styles. Keep an eye on our New Arrivals for the latest collections.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of delivery.
Items must be:
- Unworn
- Unwashed
- In their original condition
- With all tags attached
Can I exchange an item?
Yes, subject to stock availability. Please contact us before returning your item so we can assist you.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your order, including your order number and clear photos. We’ll resolve the issue as quickly as possible.
Payments
Which payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna/Clearpay (where available)
Is my payment secure?
Yes. Your payment is processed through trusted, encrypted payment gateways to ensure your information is always protected.
Gift Services
Do you offer gift wrapping?
Selected products can be beautifully gift wrapped, making them perfect for baby showers, birthdays, and new arrivals.
Do you sell gift cards?
Yes! Our digital gift cards make the perfect gift for new and expecting parents.
Customer Support
How can I contact HS Mommies & Babies?
📧 Email: hello@hsmommiesandbabies.co.uk
💬 WhatsApp: +44 7300 624246
What are your opening hours?
Monday – Friday: 9:00am – 5:30pm
Saturday, Sunday & Bank Holidays: Closed
We aim to respond to all enquiries within 24 hours (Monday to Friday).
Still Need Help?
If you can’t find the answer you’re looking for, we’re here to help.
Whether you have a question about sizing, delivery, returns, or your order, our friendly team is just a message away.
📧 Email us
💬 Message us on WhatsApp
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