At HS Mommies & Babies, we hope you and your little one love every purchase. However, if you’re not completely satisfied, we’re here to help. This policy explains your rights and the process for returning items purchased from our online store.

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

Returns

If you change your mind, you may return eligible items within 14 days of receiving your order.

To qualify for a return, items must be returned in their original condition. This means they must be unworn, unused, unwashed, and returned with all original tags, packaging, and accessories intact.

Unfortunately, we cannot accept returns that do not meet these conditions unless the item is faulty or incorrect.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned unless they are faulty. These may include:

Personalised or customised products

Gift cards

Opened or used personal care products

Items marked as non-returnable at the time of purchase

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Faulty, Damaged or Incorrect Items

We take great care when preparing every order. However, if you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue as quickly as possible, please include your order number along with clear photographs of the item and its packaging.

Where appropriate, we will offer a replacement, exchange, repair, or full refund in accordance with your statutory rights.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 working days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Original delivery charges are only refundable where required by UK consumer law or where the item is faulty or supplied in error.

Exchanges

If you require a different size or colour, we’re happy to help where stock is available.

Please contact our customer support team before returning your item so we can advise you on the quickest way to arrange an exchange.

Return Shipping

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged, or sent in error.

We recommend using a tracked postal service, as we cannot accept responsibility for returns that are lost or damaged during transit.

How to Return an Item

To start a return, please contact our customer support team with your order number and the reason for your return.

We’ll provide you with the return instructions and any additional information required to complete the process.

Please do not return items without contacting us first.

Cancellations

If you wish to cancel your order, please contact us immediately.

If your order has not yet been processed or dispatched, we’ll do our best to cancel it and issue a full refund. Unfortunately, once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with this policy.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation. If your goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

Contact Us

If you have any questions about returns or refunds, we’re always happy to help.

HS Mommies & Babies

📧 Email: hello@hsmommiesandbabies.co.uk

💬 WhatsApp: +44 7300 624246

Customer Service Hours

Monday – Friday: 9:00am – 5:30pm

Saturday & Sunday: Closed

At HS Mommies & Babies, we’re committed to providing quality products and exceptional customer service. If something isn’t quite right, we’ll work with you to make it right as quickly and fairly as possible. Thank you for choosing us to be part of your family’s journey. 💛🩷💙