At HS Mommies & Babies, we understand how exciting it is to receive your order. That’s why we’re committed to processing and delivering your items as quickly and efficiently as possible.

Please read our Shipping Policy carefully before placing your order.

Order Processing

Orders are processed Monday to Friday during our business hours, excluding weekends and UK public holidays.

We aim to dispatch all orders within 1–2 working days after payment has been successfully received. During busy periods, sales, or new product launches, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details (where applicable).

UK Delivery

We currently deliver throughout the United Kingdom.

Our delivery options are as follows:

Standard Delivery: Estimated within 2–5 working days

Express Delivery: Estimated within 1–2 working days (where available)

Delivery times are estimates only and cannot be guaranteed.

Delivery Charges

Shipping costs are calculated at checkout based on your selected delivery method.

We occasionally offer FREE UK Delivery on qualifying orders as part of promotional campaigns. Any free delivery offers will be clearly displayed on our website.

Tracking Your Order

Once your parcel has been dispatched, you’ll receive an email containing your tracking information, allowing you to follow your delivery from dispatch to arrival.

If you haven’t received your tracking details within three working days of placing your order, please contact our customer support team.

Delivery Delays

While we work closely with our delivery partners, delays may occasionally occur due to circumstances beyond our control, including severe weather, courier delays, industrial action, or peak shopping periods.

If your order is significantly delayed, we’ll do our best to keep you informed and assist you in tracking your parcel.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your order.

HS Mommies & Babies cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.

If you notice an error after placing your order, please contact us immediately. We’ll do our best to amend your details before your order is dispatched.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We’ll work with the courier to investigate the issue and keep you updated throughout the process. Where appropriate, a replacement or refund will be arranged in accordance with your statutory rights.

Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include your order number together with clear photographs of the packaging and the damaged item.

International Shipping

At present, HS Mommies & Babies ships within the United Kingdom only.

If we expand our delivery service internationally in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding delivery or your order, we’d be delighted to help.

HS Mommies & Babies

📧 Email: hello@hsmommiesandbabies.co.uk

💬 WhatsApp: +44 7300 624246

Customer Service Hours

Monday – Friday: 9:00am – 5:30pm

Saturday & Sunday: Closed

Thank you for shopping with HS Mommies & Babies. We’re committed to delivering beautiful babywear with care, so every order arrives safely and ready to be loved. 💛🩷💙